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   Billing FAQ  
 

Quickly find answers to the most commonly asked questions via the billing FAQ below. If you need further assistance please contact our billing dept here.

How do I update or change my credit card on file?
Login to the billing system here and click on Update Card link in the right menu. All invoices will be paid automatically on the renewal date if you have a credit card on file.

How do I retrieve my password to login to the billing system?
Use the Forgot Password link on the billing login page to have your password resent to the primary email on file.

Can I pay with Paypal subscription?
You can choose recurring option on pay invoice page to create a PayPal subscription. We strongly recommend this option as PayPal will send payment for all subsequent invoices automatically.

How do I update my primary email address on file?
Send an email to billing@premiumreseller.com asking for your primary email change. Please provide yout contact details and service using to verify your account.

How do I update my information?
Login to our billing system to update your contact information. Click on Edit Account Info to update your information. If you need to update your name or email \you will need to contact billing.

How do I change my billing login password?
Yes, you can change it through billing here. Click on Edit Account Info in the right menu to change your password.

I have multiple accounts. How can I get billed on the same day on one invoice?
Send an email to billing@premiumreseller.com and request to have your accounts renew on the same day. We'll have to prorate any accounts as necessary to accomodate this request.

How do I view all my past invoices?
Login to billing here and click on My Finance then My Invoices to view and print all the invoices generated for your account.

How do I cancel my account?
All cancellation requests must be submitted at least 7 days before the renewal date using online form. You are responsible for all invoices generated prior to cancellation. Allow up to 5 days for your cancellation to be processed.

 

 
 
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