find answers to the most commonly asked questions via the billing
FAQ below. If you need further assistance please contact our billing
How do I update or change
my credit card on file?
Login to the billing system here
and click on Update Card link in the right menu. All invoices will
be paid automatically on the renewal date if you have a credit card
How do I retrieve my
password to login to the billing system?
Use the Forgot Password link on the billing login page to have your
password resent to the primary email on file.
Can I pay with Paypal subscription?
You can choose recurring option on pay invoice page to create a
PayPal subscription. We strongly recommend this option as PayPal
will send payment for all subsequent invoices automatically.
How do I update my
primary email address on file?
Send an email to firstname.lastname@example.org asking for your primary
email change. Please provide yout contact details and service using
to verify your account.
How do I update my
Login to our billing system to update your contact information.
Click on Edit Account Info to update your information. If you need
to update your name or email \you will need to contact billing.
How do I change my billing
Yes, you can change it through billing
here. Click on Edit Account Info in the right menu to change
I have multiple accounts.
How can I get billed on the same day on one invoice?
Send an email to email@example.com and request to have
your accounts renew on the same day. We'll have to prorate any accounts
as necessary to accomodate this request.
How do I view all my past
Login to billing here and click on My Finance then My Invoices to
view and print all the invoices generated for your account.
How do I cancel my account?
All cancellation requests must be submitted at least 7 days before
the renewal date
using online form. You are responsible for all invoices generated
prior to cancellation. Allow up to 5 days for your cancellation
to be processed.