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   24/7 Anonymous End User Support  
 

        

 End User Support with Kayako Helpdesk

Our expert technicians will be available 24/7 to assist your customers anonymously. You provide us with a support email address that we'll use to reply to your customers. Your customers send an email to support@your-domain.com which will be forwarded to a private-label helpdesk. Our technicians will reply the support request from your email address making it seems as if someone from your company responded. Even better, you will have access to the helpdesk to follow up support request if you wish to. It will take only minutes to set up your support email and helpdesk access.

Kayako Helpdesk offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone.This helpdesk software will enable companies to improve their support and reduce costs.

Key features of Kayako helpdesk include:
+ AJAX Based Rich User Interface
+ Multi-Lingual & Template Based
+ SLA's, Work Schedules and Escalations
+ Instant Response System
+ Ticket Views, Filter Settings
+ Teamwork with shared Events, Contacts and Tasks
+ Detailed Reports and Analytics

For more information about Kayako, please click here.

End user support is included with selected reseller hosting plans ($10 set up fee).
Purchase a Reseller Hosting package today and Order End User Support to get your support system set up.


 
 
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