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Quickly find answers to the most commonly asked questions
via the sales FAQ below. If you need further assistance please feel
free to contact us.
Do you offer a money back guarantee?
We offer a no-hassle 30 days money back guarantee.
What type of payment do you accept?
You can pay using PayPal and all major credit cards including Visa,
MasterCard, American Express, Discover, Solo, Maestro, Visa Delta,
and Visa Electron.
Are there any discounts if I paid annually?
We offer 2 months discount when you pay annually.
How long does it take to setup an account after I
order?
Orders are processed immediately after you complete payment. Depending
on the accuracy of your information, time of day, and our workload,
your order will be filled anywhere from minutes to 12 hours. Orders
placed over the weekend may experience a slight delay.
Do I get root access to the server?
You do not get root access to the server when using shared and reseller
hosting service. You will will have full root access when having
your own dedicated server.
Can resellers create sub-resellers?
Our business reseller plans allow you to create sub-reseller accounts.
You can also resell our reseller plans at a marked up rate, you
pay us our fee. We setup your account and email you the account
details which you send to your client.
What is your standard PHP configuration?
All of our Windows and Linux hosting plans support PHP4 & PHP5
with Zend Optimizer. Ioncube Encoder is supported on Linux Servers.
Our servers are installed either MySQL 4.1.x or MySQL 5.
I am with another host and wonder if you can help
me transfer my accounts?
We can provide transfer assistance for up to 30 accounts free if
you are hosted on a cPanel server. Please send an email to support@premiumreseller.com
with the domain name, cpanel username and password for each account
you want to transfer.
Where are your servers located?
Our servers are located in world class data center The Planet and
SoftLayer (USA).
Do you allow adult websites on your servers?
Legal adult content is allowed on our servers. For more information
regarding acceptable usage, please read our terms of service.
Are there any types of advertising placed on my account?
We do not place any type of advertising such as banners, popup's,
etc. on your website.
Do you provide support directly to my end user?
We provide end user support only on selected plans. If you are not
contracted through us for end user support than you are responsible
for your client's support. If you don't know the answer to a support
question, you can contact us 24/7 for the answer and relay it to
your customers.
Do you provide billing to my clients?
We provide you with the web space, bandwidth, and other hosting
related features. You are responsible for billing, and support to
your end user.
  
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